Client satisfaction: a measure of trust and service quality.
These metrics matter so much because they measure the satisfaction of the two groups that are critical to successful service delivery: the client and the service provider.
In immigration, where the stakes are high and the process can be complex, client satisfaction is not a superficial indicator, it’s a direct reflection of clarity, consistency, responsiveness, and trust. By closely analysing client feedback, a service provider can refine its approach, anticipate challenges, and tailor solutions more effectively to individual needs.
Employee engagement: the foundation of exceptional.
Truly exemplary service delivery is not achieved through process refinement alone. It also hinges on the energy, expertise, and care of the people delivering that service.
Immigration journeys are personal and can be stressful, they require not only precision, but empathy. This is why employee satisfaction is equally critical. A high-performance team is built on a strong internal culture: one that recognises contribution, fosters growth, and listens to its people. By consistently gathering and acting on feedback from our teams, we ensure our people feel valued, supported, and motivated - in turn, drives the quality of service our clients receive.
"Form-filling, visas, permits, complex regulations, endless red tape. That’s what floods into most people’s minds when they think about immigration. But done right, immigration is all about people. Charting a clear course for the people you move, and investing in the people who move them so that they are given everything they need to excel in their role.”
Great Place To Work®
Great Place To Work® or GPTW® is the global authority on workplace culture. To obtain the GPTW® accreditation, a company must show that everyone who works for them has a consistently positive experience.
They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources that they need to thrive in their role.
At the beginning of 2025, we werere-certified globally as a GPTW®.
- Our Trust Index score is 90%.
- Our Values score is 88%.
- Our Leadership Effectiveness score is 92%.
In all 3 areas, our scores exceed those of the Top 5 workplaces in the world in 2024.
Net Promoter Score®
Net Promoter Score® or NPS® measures customers’ loyalty by asking them how likely they are to recommend a brand to a colleague or a friend.
K2 X Border holds an NPS® of 90, which is officially rated as world-class – a score of 90 or above is very rare and signifies an exceptional customer experience. For context, the NPS® scale runs from -100 to +100, with above 0 being rated as good, above 20 as favourable, above 50 as excellent, and above 80 as world-class.
Passages & News
K2 Corporate Mobility’s Immigration Service relaunches as K2 X Border
