Announcing K2’s 2025 Client Survey Results
At K2 X Border, we combine operational precision with a human-centric approach to service delivery.
We have full confidence in the effectiveness of our method: our clients echo this confidence, as is demonstrated powerfully through the results of K2’s 2025 Client Survey.
These are the numbers
- We secured a return rate of 77% (which breaks down into 57 individual companies from across the globe), significantly improving on the 60% return rate of 2023.
- We achieved an NPS® of 82, which is an improvement on our 2023 score of 80, and which is officially rated as ‘world-class’. For context, the NPS® scale runs from -100 to +100, with above 0 being rated as good, above 20 as favourable, above 50 as excellent, and above 80 as world-class. With an NPS® of 82, we have outscored some of the biggest B2B names out there: LinkedIn at 21, Salesforce at 35, Google at 58, Apple at 61, and Amazon at 73.
- We achieved an unbeatable client satisfaction rate of 100%, securing that all important 1% increase from our 2023 score of 99%.
- 100% of respondents were satisfied with K2’s understanding of their immigration needs.
This is the experience
K2 Client, Technology Company:
“We've been very impressed with K2. Your advanced tech solutions and the speed of our onboarding have made this a highly successful partnership to date.”
K2 Client, Financial Services Provider:
“I appreciate the can-do spirit of the K2 team. They are always available - they help to remove obstacles, provide solutions and resolve issues in a timely manner and with a cheerful attitude. I also appreciate the personal touch they bring to each assignee and the Mobility team. They give regular feedback to our assignees, which ensures a positive employee experience and enhances our Mobility offering. I appreciate the extra mile they walk on a daily basis.”
K2 Client, Insurance Company:
“I have had a great experience with K2 to date…They have shown great flexibility and been very attentive, communicative and generally a great partner no matter where in the world my contacts have been located…Having been part of our GM implementation, K2 know and understand our journey.”
K2 Client, Retail:
“I value the great relationship we have with our Account Manager and the entire K2 team. They are responsive, attentive and know how to anticipate the needs of our employees. I look forward to continuing to build a truly global partnership.”
K2’s biannual client survey isn’t just an internal checkpoint or a PR opportunity. It’s a powerful tool which we use to ensure that our service delivery is fulfilling our service promise – globally and consistently. In immigration, the stakes are high and therefore operational precision is essential. But equally essential is that personal touch – the human being who can translate the legal language, the friendly voice on the end of a phone who can provide tailored guidance and genuine reassurance. K2’s client survey is one of multiple ways in which we make sure that our service offering is hitting both of these elements, meeting our clients’ needs, exceeding their expectations, and ultimately, making crossing borders effortless.
